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When
you sign up for any LunaHost service, you agree that you
understand that all services are to be paid for in advance
and that you have read, have understood and will adhere to our
Acceptable
Use Policy.
Payments and Fees
All accounts are due in advance (on your month or annual
anniversary) on the same day you originally activated your
selected service (your due date). As a courtesy, payment
reminders are automatically sent:
-
7 days before your due date (for current customers only)
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7 days after; late notice (for both current and new customers)
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14 days after; suspension warning (for both current and new customers)
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21 days after; termination warning (for both current and new customers)
Payments not received by the 7th day following your due date will be deemed delinquent
and your account will be assessed a 5% late payment penalty on the
outstanding balance. If payment is not received by the 14th
day following your due date, your services will be suspended by 12:00 pm CST
within the next 48 hours. If payment has not been received by the
21st day following your due date, your account will be terminated by
12:00pm CST within the next 48 hours. If no prior termination
arrangements have been made with our billing office, your account
will continue to accrue 5% late payment penalties every 30 days on
the full amount due (which will include any additional service
fees).
If
your account is suspended, you may reactivate it by accessing the
control panel and paying all current amounts due which may include
additional monthly fees and late penalties. For suspended
accounts, there is a $25 reactivation fee in addition to subsequent
monthly or annual fees and late penalties. If you choose not
to reactivate your account you are still responsible for your total
balance due including any late fees. Users with terminated
accounts will receive a final invoice from the LunaHost Sales
Department which will include instructions for reactivating your
account. Terminated accounts that are not re-activated within
30 days of the final invoice will have all system settings, site
content, and mail accounts removed from our systems.
Modification
LunaHost reserves the right to add, delete, or modify any
provision of this Policy at any time without notice.
Contractual Obligations
All dedicated servers and rack space are based upon 12 month
terms of use unless noted otherwise*, when you signup for
service you are agreeing to lease these services from us for a
period of one (1) year from the date of signup. You may cancel
your dedicated server or rack space service with us under the
following guidelines:
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30 Day Written notice via our Help Desk available within the Helm
Control Panel.
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*Certain products may be offered with a month to month contract.
These contracts will require a 30 day written notice of
cancellation via our Help Desk available within the Helm Control
Panel.
Shared hosting and Dedicated Server accounts that are month to month
require the following:
Shared hosting and Dedicated Server accounts that are under
development agreement plans require the following:
How To Contact Us
(top)
Should you have other questions or concerns about our policies, please call us at
1-888-846-5862 (888-8GO-LUNA) or send an email to the
Support Department.
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